We are looking for Customer Support for our Bebi Family team.
Your Key Responsibilities:
- Respond to customer requests via Email, Google Play, and App Store channels
- Provide clear, friendly, and timely assistance to users
- Identify, document, and escalate technical issues or potential bugs to the development team
- Maintain accurate and organized records of customer interactions
- Follow internal support guidelines to ensure consistency and high-quality communication
- Monitor user feedback and suggest improvements to enhance the support process
Requirements
- Basic understanding of Google Play / App Store processes
- Strong written English communication skills
- Prior experience in online customer support
- Responsible, reliable, and proactive work ethic
- Strong time management and ability to handle multiple inquiries efficiently
We consider office-based work in Tbilisi.
- Direct Impact: You’ll collaborate closely with decision-makers, designers, and developers to shape products that matter, from ideation to release. Here, your contributions won’t get lost in layers of hierarchy. You’ll see your ideas come to life—and make a difference.
- Growth Mindset Culture: We embrace challenges and learn from them. Whether it’s trying something new or making mistakes, we grow, adapt, and innovate. You’ll have space to take initiative, develop your skills, and explore new ways of thinking.
- Ownership from Day One: We value people who take initiative, ask questions, and find ways to improve things. You won’t be micromanaged. Instead, you’ll be trusted to take full responsibility for your work and outcomes, because we believe great work comes from empowered people.
- Dynamic Work Environment: We work in a fast-changing environment that challenges us to think quickly, learn constantly, and collaborate with exceptional colleagues and inspiring leaders. There’s always something new to explore, test, and create.
Our Perks:
- Flexibility & Freedom: Enjoy a hybrid work format, extra paid days off, and the opportunity to work from anywhere in the world for up to a month each year.
- Health & Wellbeing: Paid sick leave, 24 calendar days of vacation, 5 extra days off, and support for gym memberships and fully covered health insurance.
- Learning & Growth: Annual learning budget, fully covered courses, plus English and Georgian language support after probation.
- Team Connection: Team-building events and fun challenges to keep the team spirit alive.
- Maternity Support: Six months of fully paid maternity leave to support your family during life’s most important transitions.
- Referral Bonus: Earn a bonus when you help us find and hire amazing new teammates.
- Pension Contribution: We fully cover your pension contributions — no deductions from your salary.
Send your CV to [email protected] and mention the position name in the subject line. We’ll reach out to candidates who best match the role within one week.
